Last update date 17/12/2021

These general conditions apply in their entirety to any order that is sent to the GAEC Les Ânes de Monédiès
Headquarters: Fraux, 12300 St Parthem, France
N°Siret : 881212666000 13
Intracommunity VAT : FR 10 881212666
APE : 0143Z

Tel : 06 89 91 30 16 – 06 33 30 44 78
Mail :


A detailed description of the products is available on our website.

Our offers are valid while stocks last. In case of unavailability of the ordered product, the customer will be informed as soon as possible and, if necessary, will obtain a full refund of the price paid.

We reserve the right to change the range of products and/or prices.

The products remain the property of the company Gaec Les Ânes de Monédiès until full payment of the price.

As soon as you take physical possession of the ordered products, the
The risk of loss or damage to the products is transferred to you.


The company Gaec les Ânes de Monédiès reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the rate in force at the time of the validation of the order and subject to availability.

The prices of the products are indicated in Euros including all taxes.

The contribution to the shipping costs will be invoiced in addition. The amount of this participation is mentioned on the order form for orders to France. For all orders outside of France, please contact Les Ânes de Monédiès to know the shipping costs to your country.

In case of order towards a country other than metropolitan France you are the importer of the products concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums do not fall within the competence of the company Les Ânes de Monédiès. You will be responsible for the cost of these services, both in terms of declarations and payments to the relevant authorities and organizations in your country.
We advise you to ask your local authorities about these aspects.

All orders, whatever their origin, are payable in Euros.


The customer is responsible for verifying the accuracy and completeness of the information provided.

We will not be held responsible for any delay or error in delivery due to inaccurate or incomplete information.

Validation of your order

Any order appearing on our online store supposes the adhesion to the present General Conditions.

Any confirmation of order implies your full and complete adhesion to the present general conditions of sale, without exception or reserve.

All the data provided and the recorded confirmation will be worth proof of the transaction.

You declare that you are fully aware of this.

The confirmation of the order will be worth signature and acceptance of the operations carried out.

A summary of the information of your order will be communicated to you by e-mail as soon as possible to the e-mail address registered at the time of your order.


The payment of your purchases on the store of the Donkeys of Monédiès is carried out by bank card thanks to the protected system Stripe.

Unless otherwise agreed by the parties, payment is immediate upon ordering.

Right of withdrawal

In accordance with the provisions of Article L.121-21 of the Consumer Code, you
have a period of 14 days from the receipt of your products to exercise your right of withdrawal without having to justify your reasons or pay a penalty.
Returns must be made in their original condition and complete (packaging, accessories,
notice). In this context, your responsibility is engaged. Any damage to the product at
This occasion may be such as to defeat the right of withdrawal.
You are responsible for return shipping costs.
In case of exercising the right of withdrawal, the Gaec Les Ânes de Monédiès will proceed to the reimbursement of the sums paid, within 14 days following the receipt and verification of the returned products.

Products returned incomplete, damaged or soiled will not be accepted.

Exceptions to the right of withdrawal
In accordance with the provisions of Article L.121-21-8 of the Consumer Code, the right
of withdrawal does not apply to :

  • The price depends on fluctuations in the financial market beyond the control of the professional and may occur during the withdrawal period.
  • The supply of goods made to the specifications of the consumer or clearly personalized.
  • The supply of goods that are likely to deteriorate or expire rapidly.
  • The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
  • The supply of goods which, after being delivered and by their nature, are mixed with
    inseparably with other articles;

The attention of the customer is drawn to the fact that he does not benefit from a withdrawal period for orders of frozen and fresh donkey milk. Indeed, these products are likely to deteriorate if they are not kept permanently in specific temperature conditions.


Our products are offered as long as they are visible on the site and within the limits of available stocks. For products not in stock, our offers are valid subject to availability from our suppliers.
In case of unavailability of product after placing your order, we will inform you of it.
will inform you by mail. Your order will be automatically cancelled and your immediate refund will be made.


The products are delivered to the address indicated at the time of the placing of the order and within the fixed deadlines.

In case of delay in shipment, an email will be sent to you to inform you of a possible consequence on the delivery time that has been indicated to you.
In case of absence of the customer at the time of the passage of the carrier, it is up to the customer to make the necessary to proceed to the withdrawal of the products in the conditions mentioned on the notice of passage.

In case of damage, loss or delay in delivery due to transport, it is the customer’s responsibility to mention his reserves on the delivery note and to confirm them to the carrier by registered letter with acknowledgement of receipt within three working days following receipt.


The products offered are in accordance with the French legislation in force.

The responsibility of Gaec Les ânes de Monédiès can not be held liable for non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with the local authorities about the possibility of importing or using the products you plan to order.

In addition, the Gaec Les Ânes de Monédiès can not be held liable for damages resulting from improper use of the product purchased.

Finally, the responsibility of the Gaec Les Ânes de Monédiès cannot be engaged for any
disadvantages or damage inherent in the use of the Internet, in particular a
interruption of service, external intrusion or the presence of computer viruses.

Protection of personal data

Les Ânes de Monédiès reserves the right to collect personal information about you. They are necessary for the management of your order, as well as for the improvement of the services and information that we send you.

It may also be transmitted to companies that contribute to this relationship, such as those responsible for the execution of services and orders for their management, execution, processing and payment.

This information and data is also kept for security purposes in order to comply with legal and regulatory obligations.

In accordance with the law of January 6, 1978, you have the right to access, rectify and object to personal information and data concerning you, directly on the website.

Intellectual Property

All elements of the sites and are and remain the exclusive intellectual property of Gaec Les Ânes de Monédiès. No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site whether software, visual. Any simple link or hypertext link is strictly prohibited without the express written consent of Gaec les Ânes de Monédiès.

Retention of title clause

The products are sold under reserve of property until the complete payment of their price.

Archiving Evidence

The Gaec Les Ânes de Monédiès will archive the order forms and invoices on a reliable and durable medium constituting a true copy in accordance with the provisions of Article 1348 of the Civil Code.
The paper and/or computerized records of Gaec les Ânes de Monédiès will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.

Applicable law – competent jurisdiction

The relationship between the parties is governed by French law. In case of dispute, the French courts will be the only competent ones and more specifically the Court of Rodez.